When confronted by an angry person, two common reactions are to run or attack, but neither is effective.  Arm yourself with tools to de-escalate an angry person, and learn how to effectively respond to intimidating behavior, lying, accusations, and threats. 

Learner Objectives:

1. De-escalate an angry person.
2. Respond to threats, lies, and intimidating behavior.
3. Monitor for signs of potential violence.

Presenter: Susan Fee, M.Ed.

CEC's: 1.0

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